Privacy Policy | Trust Reach Club

1. Introduction

TrustReach.Club ("we", "us", "our", or "Company") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access or use our website, platform, and services (collectively, the "Service").

1.1 Scope: This Privacy Policy applies to all users of TrustReach.Club, including members, businesses, service providers, and visitors to our platform. By using our Service, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

1.2 Consent: By providing your personal information to us, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must not use the Service or provide us with your personal information.

1.3 Changes to Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Policy.

2. Information We Collect

We collect various types of information from and about you to provide, maintain, and improve our Service. The information we collect depends on how you interact with our platform and the features you use.

2.1 Information You Provide Directly: We collect information that you voluntarily provide to us when you:

Register for an Account: When you create an account, we collect your name, email address, username, password (which is encrypted and stored securely), and any other information you choose to provide during registration.
Business Registration: If you register as a business, service provider, or professional, we collect additional information including: business name, business type, business description, contact information (phone number, address), district and location information, services offered, business hours, and any other business-related information you provide.
Profile Information: We collect information you provide when creating or updating your profile, including profile pictures, biographical information, professional credentials, certifications, and any other details you choose to share.
Communications: When you contact us, submit inquiries, provide feedback, participate in surveys, or communicate with other members through our platform, we collect the content of those communications, including messages, comments, reviews, and any attachments.
Forms and Submissions: When you fill out forms on our platform, such as registration forms, contact forms, feedback forms, or business listing forms, we collect all information you provide in those forms.
Payment Information: If you make any payments through our platform (if applicable), we may collect payment information, including billing address and payment method details. However, we do not store complete credit card information on our servers; such information is processed by secure third-party payment processors.

2.2 Automatically Collected Information: When you access or use our Service, we automatically collect certain information about your device and how you interact with our platform, including:

Device Information: We collect information about your device, including device type, operating system, browser type and version, device identifiers, IP address, and mobile network information.
Usage Information: We collect information about how you use our Service, including pages visited, features accessed, time spent on pages, click patterns, search queries, links clicked, and navigation paths through our platform.
Location Information: We may collect information about your approximate location based on your IP address, device settings, or information you provide (such as district or city). We do not collect precise GPS location data without your explicit consent.
Log Information: Our servers automatically record certain information when you use our Service, including access times, pages viewed, error logs, and other system activity.

2.3 Information from Third Parties: We may receive information about you from third-party sources, including:

Social Media Platforms: If you choose to connect your account with social media platforms or sign in using social media credentials, we may receive information from those platforms, such as your profile information, friend lists, and other information you have made publicly available.
Service Providers: We may receive information from third-party service providers who assist us in operating our platform, such as analytics providers, payment processors, and authentication services.
Public Sources: We may collect information from publicly available sources, such as business directories, public records, or other publicly accessible databases, to verify or supplement information you provide.

2.4 Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior and preferences. For more details, please see Section 6 (Cookies and Tracking).

3. How We Use Your Information

We use the information we collect for various purposes to provide, maintain, and improve our Service, communicate with you, and ensure the security and integrity of our platform.

3.1 Service Provision: We use your information to:

Create and manage your account, authenticate your identity, and provide you with access to our Service
Process your registrations, applications, and submissions
Display your business listings, profiles, and information to other members as appropriate
Facilitate connections between members and businesses, service providers, and professionals
Enable communication features, such as messaging, reviews, and feedback systems
Provide customer support, respond to your inquiries, and address your requests
Customize and personalize your experience on our platform
Maintain and improve the functionality, performance, and security of our Service

3.2 Communication: We use your contact information to:

Send you administrative communications, such as account verification emails, password reset instructions, and important service updates
Send you newsletters, promotional materials, marketing communications, and updates about new features, services, or opportunities (you can opt-out of marketing communications at any time)
Notify you about changes to our Terms and Conditions, Privacy Policy, or other important policies
Respond to your questions, comments, and support requests
Send you transactional communications related to your use of the Service

3.3 Analytics and Improvement: We use your information to:

Analyze usage patterns, trends, and user behavior to understand how our Service is used
Conduct research and analytics to improve our Service, develop new features, and enhance user experience
Monitor and measure the effectiveness of our marketing campaigns and communications
Identify and fix technical issues, bugs, and errors
Optimize our platform's performance, functionality, and design

3.4 Security and Fraud Prevention: We use your information to:

Detect, prevent, and investigate fraudulent, abusive, or illegal activities
Verify your identity and prevent unauthorized access to your account
Protect the security and integrity of our Service, systems, and data
Enforce our Terms and Conditions, community guidelines, and other policies
Comply with legal obligations and respond to legal requests

3.5 Legal Compliance: We may use your information to:

Comply with applicable laws, regulations, legal processes, and government requests
Respond to subpoenas, court orders, or other legal processes
Protect our rights, property, or safety, or that of our users, employees, or others
Investigate potential violations of our Terms and Conditions or applicable laws

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in certain circumstances as described below.

4.1 Public Information: Certain information you provide may be publicly visible on our platform, including:

Business listings, including business name, description, services offered, contact information, and location
Public profiles, including name, professional information, and any information you choose to make public
Reviews, ratings, comments, and feedback you post on the platform
Any other information you explicitly choose to make public or share publicly

4.2 With Other Members: We may share your information with other members of the platform when:

You register as a business, service provider, or professional, and your business information is displayed to other members
You interact with other members through messaging, reviews, or other communication features
You participate in community features, forums, or group activities
Other members search for businesses or services in your category or location

4.3 With Service Providers: We may share your information with third-party service providers who perform services on our behalf, including:

Hosting and Infrastructure: Cloud hosting providers, data centers, and infrastructure services that host and store our platform and data
Analytics and Marketing: Analytics providers, marketing platforms, and advertising networks that help us understand usage patterns and deliver targeted communications
Payment Processing: Payment processors and financial institutions that handle payment transactions (if applicable)
Communication Services: Email service providers, SMS providers, and other communication platforms that help us send communications to you
Customer Support: Customer support platforms and tools that help us provide customer service
Security Services: Security providers, fraud detection services, and authentication services that help protect our platform

These service providers are contractually obligated to use your information only for the purposes we specify and to protect your information in accordance with applicable data protection laws.

4.4 Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

Compliance with court orders, subpoenas, warrants, or other legal processes
Response to government requests, regulatory inquiries, or law enforcement investigations
Protection of our rights, property, or safety, or that of our users or others
Enforcement of our Terms and Conditions or other agreements
Prevention of fraud, abuse, or illegal activities

4.5 Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity or successor organization. We will notify you of any such change in ownership or control of your personal information.

4.6 With Your Consent: We may share your information with third parties when you have explicitly consented to such sharing, such as when you choose to connect your account with third-party services or authorize specific data sharing.

4.7 Aggregated and Anonymized Data: We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or other purposes.

5. Data Security

We implement appropriate technical, administrative, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, destruction, or loss.

5.1 Security Measures: Our security measures include, but are not limited to:

Encryption: We use industry-standard encryption technologies (such as SSL/TLS) to protect data in transit between your device and our servers. Sensitive information, such as passwords, is encrypted and hashed before storage.
Access Controls: We implement strict access controls and authentication mechanisms to ensure that only authorized personnel can access your personal information. Access is granted on a need-to-know basis and is regularly reviewed.
Secure Infrastructure: Our servers and systems are hosted on secure, reputable cloud infrastructure with robust physical and network security measures.
Regular Updates: We regularly update our systems, software, and security protocols to address known vulnerabilities and protect against emerging threats.
Monitoring and Logging: We monitor our systems for suspicious activity, unauthorized access attempts, and security breaches. We maintain detailed logs of system activity for security auditing purposes.
Employee Training: Our employees and contractors are trained on data protection and security best practices and are bound by confidentiality obligations.

5.2 Limitations: Despite our security measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You acknowledge and agree that you provide your information at your own risk.

5.3 Data Breaches: In the event of a data breach that may affect your personal information, we will investigate the incident, take appropriate remedial actions, and, where required by law, notify you and relevant authorities in a timely manner.

5.4 Your Role in Security: You play an important role in protecting your information. We recommend that you:

Use a strong, unique password for your account and do not share it with others
Enable two-factor authentication if available
Keep your account information and contact details up to date
Log out of your account when using shared or public devices
Be cautious about the information you share publicly on the platform
Report any suspicious activity or security concerns to us immediately

6. Your Rights and Choices

You have certain rights and choices regarding your personal information. We respect your privacy rights and provide you with various options to control how your information is collected, used, and shared.

6.1 Access and Update: You have the right to access, review, and update your personal information at any time through your account settings or by contacting us. You can:

View and edit your profile information, contact details, and account settings
Update your business information, listings, and preferences
Correct any inaccurate or incomplete information
Request a copy of the personal information we hold about you

6.2 Deletion: You have the right to request deletion of your account and personal information. Upon receiving a valid deletion request, we will:

Delete or anonymize your personal information from our active systems
Remove your account and profile from public view
Retain certain information as required by law or for legitimate business purposes (such as transaction records, legal compliance, or fraud prevention)
Note that some information may remain in backup systems for a limited period before being permanently deleted

6.3 Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails, newsletters, and marketing communications from us at any time by:

Clicking the "unsubscribe" link in any marketing email we send you
Updating your communication preferences in your account settings
Contacting us directly to request removal from our marketing lists
Note that you may still receive administrative and transactional communications related to your account and use of the Service

6.4 Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format. We will provide this information to you or, where technically feasible, transfer it directly to another service provider of your choice.

6.5 Objection to Processing: You have the right to object to certain processing of your personal information, including:

Processing for direct marketing purposes
Processing based on legitimate interests (where applicable)
Automated decision-making or profiling (if applicable)

6.6 Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the information or object to processing.

6.7 Withdrawal of Consent: Where we process your information based on your consent, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

6.8 Exercising Your Rights: To exercise any of these rights, please contact us through our official channels. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws. We may need to verify your identity before processing certain requests to protect your privacy and security.

7. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect and store information about your interactions with our Service.

7.1 What Are Cookies: Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners. Cookies can be "persistent" (remain on your device until deleted or expired) or "session" (deleted when you close your browser).

7.2 Types of Cookies We Use: We use the following types of cookies:

Essential Cookies: These cookies are necessary for the Service to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt-out of these cookies.
Analytics Cookies: These cookies help us understand how visitors interact with our Service by collecting and reporting information anonymously. They help us improve the functionality and user experience of our platform.
Functional Cookies: These cookies allow the Service to remember choices you make (such as your username, language, or region) and provide enhanced, personalized features.
Advertising Cookies: These cookies may be used to deliver advertisements that are relevant to you and your interests, and to measure the effectiveness of advertising campaigns.

7.3 Third-Party Cookies: We may also allow third-party service providers to place cookies on your device to provide analytics, advertising, and other services. These third parties may use cookies to collect information about your online activities across different websites and services.

7.4 Cookie Management: You can control and manage cookies in various ways:

Browser Settings: Most browsers allow you to refuse all cookies or to indicate when a cookie is being sent. You can also delete cookies that have already been set. However, blocking or deleting cookies may impact your ability to use certain features of our Service.
Cookie Preferences: We may provide cookie preference tools on our platform that allow you to manage your cookie preferences for non-essential cookies.
Opt-Out Tools: You can use opt-out tools provided by third-party advertising networks and analytics providers to opt-out of certain tracking cookies.

7.5 Do Not Track: Some browsers include a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Currently, there is no standard for how DNT signals should be interpreted, and we do not respond to DNT signals at this time.

8. Third-Party Links and Services

Our Service may contain links to third-party websites, services, or applications that are not owned or controlled by TrustReach.Club.

8.1 External Links: Our platform may include links to external websites, such as business websites, social media platforms, payment processors, or other third-party services. These links are provided for your convenience and information only.

8.2 No Responsibility: We are not responsible for the privacy practices, content, security, or policies of any third-party websites or services. When you click on a link to a third-party website or service, you will be subject to that third party's privacy policy and terms of service, not ours.

8.3 Third-Party Services: We may integrate third-party services into our platform, such as:

Social media platforms for authentication or sharing features
Payment processors for transaction processing
Analytics services for usage tracking and analysis
Communication services for messaging or notifications
Other services that enhance the functionality of our platform

These third-party services may collect, use, and share your information in accordance with their own privacy policies. We encourage you to review the privacy policies of any third-party services you interact with.

8.4 Your Interactions: Your interactions with third-party websites, services, or applications are solely between you and the third party. We are not responsible for any loss or damage that may arise from your interactions with third parties.

9. Children's Privacy

TrustReach.Club is not intended for use by individuals under the age of 18 ("children" or "minors").

9.1 Age Restriction: Our Service is designed for adults aged 18 and older. We do not knowingly collect, use, or disclose personal information from children under the age of 18 without verifiable parental consent.

9.2 Parental Consent: If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately. We will take steps to delete such information from our systems as soon as reasonably possible.

9.3 Account Termination: If we discover that we have collected personal information from a child under 18 without verifiable parental consent, we will take immediate steps to delete that information and terminate the associated account.

9.4 Compliance: We comply with applicable children's privacy laws, including the Children's Online Privacy Protection Act (COPPA) and similar regulations in other jurisdictions, where applicable.

10. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence.

10.1 Cross-Border Transfers: We may transfer your personal information to servers located in different countries or to service providers operating in various jurisdictions. These countries may have different data protection laws than your country of residence.

10.2 Data Protection: When we transfer your information across borders, we take appropriate measures to ensure that your information receives an adequate level of protection, including:

Using standard contractual clauses approved by data protection authorities
Ensuring that service providers are bound by appropriate data protection obligations
Implementing security measures to protect your information during transfer
Complying with applicable data protection laws and regulations

10.3 Your Consent: By using our Service, you consent to the transfer of your information to countries outside your country of residence, including countries that may not have the same data protection laws as your country.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

11.1 Retention Period: The retention period for your information depends on various factors, including:

The purpose for which the information was collected
Legal and regulatory requirements that mandate retention of certain information
Legitimate business needs, such as maintaining account history, resolving disputes, or preventing fraud
Your account status and whether you have an active account

11.2 Account Deletion: When you delete your account, we will delete or anonymize your personal information from our active systems, subject to the retention requirements described above. Some information may remain in backup systems for a limited period before being permanently deleted.

11.3 Legal Requirements: We may retain certain information for longer periods if required by law, regulation, or legal process, or if necessary for legitimate business purposes such as:

Compliance with tax, accounting, or other legal obligations
Resolution of disputes or enforcement of agreements
Prevention of fraud, abuse, or illegal activities
Protection of our rights, property, or safety, or that of our users

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational, legal, or regulatory reasons.

12.1 Notification of Changes: When we make changes to this Privacy Policy, we will:

Update the "Last updated" date at the top of this Privacy Policy
Post the updated Privacy Policy on this page
Notify you of material changes through email, notifications on our platform, or other reasonable means
Provide prominent notice of significant changes that may affect your rights or how we use your information

12.2 Effective Date: Changes to this Privacy Policy will become effective immediately upon posting, unless otherwise specified. Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Policy.

12.3 Review: We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. If you do not agree with any changes to this Privacy Policy, you should discontinue your use of the Service and delete your account.

13. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy, our data practices, or your personal information, please contact us through our official channels.

13.1 Official Channels: You can contact us through:

Email: Contact us through the email address provided on our website or platform
Contact Form: Use the contact form available on our website
Official Social Media: Reach out through our official social media accounts
Mail: Send written correspondence to our registered business address (if provided)

13.2 Response Time: We will make reasonable efforts to respond to your inquiries, requests, or complaints in a timely manner, typically within 30 days of receipt, though response times may vary depending on the nature and complexity of your request.

13.3 Data Protection Inquiries: For specific inquiries about your personal information, data protection rights, or privacy concerns, please clearly indicate the nature of your request so we can assist you appropriately. We may need to verify your identity before processing certain requests to protect your privacy and security.

13.4 Regulatory Complaints: If you are not satisfied with our response to your privacy concerns, you have the right to file a complaint with the relevant data protection authority in your jurisdiction. We will cooperate with any such authority in the investigation and resolution of complaints.